1. How to trust you are a credible company ?
We have big investment in our company, business, brand and website. For example, we have been spending a lot of time, energy on building our Website. The investment is much more than a few pieces of mobile phones. Another thing is you can check from Google and Yahoo about us, see our brand name ranking there. You can do your own research before make your first purchase with us. Another thing is you can see our website of 1 Million Page Views with more than 200K visitors, there is no reason for us to give up the investment, our good name and our Website for just a few pieces of mobile phones.
History of tracking number for our customers orders can proved that we are sending phones to our customers everyday. We can provide to you if you want to cross check with courier company. You also can check at our Testimonial page for our credibility.
2. Im not in Malaysia, how can i get my phones ?
Yes, you can, we send to nationwide Malaysia, Singapore,Indonesia by Airpak, DHL, FedEx
3. How to place my order ?
For serious buyer you can direct chat with us at YM : di_mobile, by email and MSN. For the step by step order procedure click here.
4. What payment method you accept ?
We accept payment by bank transfer only. We dont accept credit card.
5. How long for the payment to arrive ?
After you do your payment by bank transfer, please email us directly what time and the amount of your payment with the prove of bank in slip picture, we direct proceed your order in a moment.
6. How long i have to wait after i pay ?
For nationwide malaysia it usually takes 1-3 working days after we received the payment.But mostly our customer received their order in just 1 day after their payment.
For Singapore and Indonesia,it takes 3-6 working days after we received the payment.
For Singapore and Indonesia,it takes 3-6 working days after we received the payment.
7. How do i know when you send the phones and how to trace the shipment ?
We will email your tracking number before 8pm working days the same day when we received your payment. You can trace the shipment on courier's website to see the status of your parcel.
8. I receive the parcel, but some phones lost or damaged, what to do?
We put several seals on each parcel. If any seal broken when you receive the parcel, please check the content and quantity inside the parcel according to airway bill or invoice face to face with the courier. If there was any shortage or damage, please write down actual quantity in the airway bill or invoice and get the courier's confirmation for it, such as his signature so that compensation can be claimed from the courier.
Please send us email if there was any lose ,shortage and damage. Please send email on the same days of receiving the parcel. Please take photos for any damage and send us in the email.
Please send us email if there was any lose ,shortage and damage. Please send email on the same days of receiving the parcel. Please take photos for any damage and send us in the email.
9. What's the warranty of the mobile phone ?
Service warranty mobile phones is 2 months. Please see warranty details here.
10. My phone has a problem, what to do ?
Please see troubleshooting page here.
11. Can i go to your office to view the set and buy ?
We are doing eCommerce all the way from 2006 until today. You can view our products directly at our website at http://www.di-mobile.com , we also have video review for our products, you will get what you see in our website.
12. Can you do COD ( Cash on Delivery ) ?
As we are doing eCommerce, so all the transaction we do through online and delivery items we ship out through courier service.
13. Are your prices negotiable?
Prices showing on our site are all Wholesale prices, if you want more best price, submit your email address to us to entitle the VIP wholesale price and do your first purchase from us. For Serious buyer and large quantity can chat with us directly for the transaction or negotiation.
14. Does your prices include shipping cost?
No, all our prices don't include shipping cost, except for the Hot Offer Super Promo, we give you a Free Delivery Charge
15. Can I order one phone only? What's your minimum order quantity?
We don't have limitation for most mobile phones if you don't see minimum order quantity in product description page. You can order one phone only.
16. I didn't see a shipping cart and "Add to Cart" buttons on your site, how can I buy directly on your site?
All orders processed through email, chat or live support. Please let us know mobile phone model numbers and your quantity by email or chat with us. Please see details on How To Buy page.
17. What's the warranty of the mobile phones?
Warranty for all our China Mobile Phones showing on our Web site is 60 days on transceiver only (case and LCD screen not included).
18. Are the mobile phones locked or unlocked?
All unlocked.
19. How can I install software and theme on the phone?
Only Android OS Smartphone gadget or MID Android iPad, Windows mobile phones and Java supported mobile phones allow installation. Most china phones doesn't allow software installation.
20. How to setup the GPRS and MMS in the phone?
Different service providers have different setting for GPRS and MMS, such as server name, user name and passsword. You have to email us what is your Telco service provider for the setting and we will reply you the setting code and you do manually input all the setting from your phone.
21. Can you send me a price list of all your mobile phones?
Email to us at : sales@di-mobile.com with Subject : inquiry Price list, we will reply you in 24 hours.
22. I want to resell your phone or be your dealer, what's the terms and conditions?
Please leave an email to us at : di_mobile@live.com, tell us your complete name detail and background working. Basic requirement include experience in mobile phone business, resource to supply after sale are a must.
23. How can i get your catalogue ( brochure ) ?
Email to us at : sales@di-mobile.com put the subject "inquiry catalogue", our system will reply to you our newest catalogue in 24 hours.
